Customer Delivery During Corona Virus

This is the text of an email I received from John Lewis on 28 November 2021 about a home delivery during Corona Virus. It's one of those emails that becomes a social document in time.

I am reproducing it here because those days seem almost like a dream now.

In the middle of the pandemic when the vaccines were being distributed, who thought that the virus would effectively disappear from our daily lives?

Dear Customer

In addition to our usual service, we made some changes to our delivery and installation services to keep you and our Partners safe.

If we are coming into your home, please follow these 4 simple steps.
Open windows and doors -Where possible please create ventilation in your home
Maintain 2 metres distance - Please maintain social distance at all times and remain with all family/household members in another room
Keep access routes and hallways clear - Make sure it’s easy to access the room where your order is being delivered to minimise contact levels

Face-coverings

For Scotland and Wales - Please wear a face-covering if possible. Unless exempt, our policy requires our delivery crew to wear a face-covering when delivering.

For England - In line with Government guidance, we recommend and encourage that our customers and Partners in England continue to wear a face covering, unless exempt.

For our lengthier and more labour intensive in-home services, our delivery crew may remove their masks providing household members aren’t present in the room.

If you have an in-home service booked with us, watch our video to understand our important steps to keep us all safe.